We know from time to time many questions can occur so we did our best to include the most common ones here! If you still cannot find your answers please drop us an email at firstname.lastname@example.org and we will be more than happy to assist you.
Here are the answers to our most commonly asked questions.
Where is my order?
- You should have received a confirmation email when you placed your order and another email with a tracking link when your order was shipped. Simply click on the tracking link and you will be automatically redirected to the tracking information.
- If it has been more than 4 days since you placed your order and you haven’t received an email from us, check your spam folder to see if the email ended up there. If you can’t find your tracking email, contact our friendly customer support team at email@example.com, or through chat on our home page and we would be more than happy to assist you.
We made our exchange policy as easy as possible for you! You can make returns within up to 60 days of your original order date. If you need a different size, color, or style, please email us at firstname.lastname@example.org or chat with us on our homepage. Be sure to provide your original order number, email address, name on the order, description of the item(s) you wish to exchange, and the reason you would like to make the exchange. We will have your item reprinted and shipped to you as quickly as possible.
We will gladly provide you with a replacement item or refund for any of the following reasons:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order has a printing mistake
- Part of your order is missing from the package
- You do not receive your order but it has been marked as delivered by USPS.
- You can contact us at email@example.com to get a replacement on its way to you ASAP! Please be sure to provide your original order number, and a description of the item(s) you would like us to replace and any changes needed on your replacement order.
Changes to Orders Not Yet Shipped
You can make changes to your order if your order has not already processed through our printing cycle.Just email us at firstname.lastname@example.org or chat with us from our home page during our regular chat hours. If your order has already shipped, we’ve got you covered with our super easy return/exchange policy.
Changed your mind after you’ve ordered? Do you need to cancel the order? We can help you with that! Please contact us at email@example.com and we will do our best to assist you.
If you receive an item you are not completely satisfied with, email us firstname.lastname@example.org anytime, or chat with us from our home page.
Our customer service team is happy to help answer any questions you may have regarding your return via email or chat. We will work to quickly issue a replacement for your product order.
Found a design you love but want it in another style or color? Please don't hesitate to contact us and we will do our best to accommodate your request. Also, feel free to contact us for large custom orders.